Refund policy


At Maven Valve & Supply, we stand behind the quality of our industrial products. If you are not entirely satisfied with your purchase, we’re here to help.

1. Return Window

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

2. Return Process

To initiate a return, please follow these steps:

  • Email us: Send a return request to orders@mavenvalve.com.

  • Include Details: Please provide your order number and the reason for the return.

  • Approval: Once your request is received, our team will provide you with instructions on where to send your package.

Please note: Items sent back to us without first requesting a return will not be accepted.

3. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part (e.g., wrong item sent).

4. Refunds

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

Typical Timeframe Please remember it can take some time for your bank or credit card company to process and post the refund. Typically, you can expect the refund to be processed within 5-10 business days after we have approved your return. If you have not received your refund after 15 business days of approval, please contact us at orders@mavenvalve.com

5. Damaged or Defective Items

If you receive a product that is damaged or defective, please contact us immediately at orders@mavenvalve.com so that we can evaluate the issue and make it right.

6. Contact Us

If you have any questions on how to return your item to us, contact us at: Email: orders@mavenvalve.com

Business Address: 1025 Gardiner Mitchell Pkwy, Longview, TX 75603